PRIVACY POLICY

Effective Date: 01-01-2022

1. introduction

Welcome to www.maltavoip.com.

ARP Group Ltd (“we”, “we” or “our”) operates www.maltavoip.com (hereinafter referred to as the “Service”).

Our Privacy Policy governs your visit to www.maltavoip.com and explains how we collect, protect and disclose information resulting from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern your use of our Service and together with the Privacy Policy constitute your agreement with us (“Agreement”).

2 . Definitions

SERVICE use of the site www.maltavoip.com site managed by ARP Group Ltd.

PERSONAL DATA means data relating to a living individual that can be identified from such data (or from that and other information in our possession or which may come into our possession).

USE DATA is data collected automatically generated by the use of the Service or by the infrastructure of the Service itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (alone or together with other subjects) determines the purposes and methods by which personal data are or must be processed. For the purposes of this Privacy Policy, we are a Data Controller of your data.

PROCESSING MANAGERS (OR SERVICE PROVIDERS) means any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various service providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

The USER is the individual who uses our Service. The User corresponds to the Data Subject, who is the subject of the Personal Data.

3. Collection and use of information

We collect different types of information for various purposes to provide and improve our Service.

4. Types of data collected

Personal data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

0.1. Email address

0.2. Name and surname

0.3. Telephone number

0.4. Address, country, state, province, postcode / postcode, city

0.5. Cookies and usage data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You can opt out of receiving any or all of these communications from us by following the unsubscribe link.

Usage data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service from or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service you visit, the time and date of the your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a device, this Usage Data may include information such as the type of device you use, the unique ID of your device, the IP address of your device, the operating system of your device, the type of browser. Internet you use, unique device identifiers and other diagnostic data.

Location data

We may use and store information about your location if you authorize us to do so (“Location Data”). We use this data to provide functionality of our Service, to improve and personalize our Service.

You can enable or disable location services when using our Service at any time via your device settings.

Tracking of cookie data

We use cookies and similar tracking technologies to track activity on our Service and we retain certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as beacons, tags and scripts are also used to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

Examples of cookies we use:

0.1. Session cookies: We use session cookies to manage our service.

0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

0.3. Security cookies: We use security cookies for security reasons.

0.4. Advertising cookies: Advertising cookies are used to provide you with advertisements that may be relevant to you and your interests.

Other data

While using our Service, we may also collect the following information: gender, age, date of birth, place of birth, passport details, citizenship, residence registration and actual address, telephone number (work, mobile) , details of documents on education, qualification, vocational training, employment contracts, NDA agreements, information on bonuses and compensation, information on marital status, family members, tax number (or other tax number), office location and other data.

5. Data usage

ARP Group Ltd uses the collected data for various purposes:

0.1. provide and maintain our Service;

0.2. to notify you about changes to our Service;

0.3. to allow you to participate in the interactive features of our Service when you choose to do so;

0.4. provide customer support;

0.5. to collect valuable analytics or information so that we can improve our Service;

0.6. to monitor the use of our Service;

0.7. detect, prevent and address technical problems;

0.8. to fulfill any other purpose for which you provide it;

0.9. to fulfill our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

0.10. to provide you with notices about your account and / or subscription, including expiration and renewal notices, email instructions, etc .;

0.11. to provide you with news, special offers and general information about other goods, services and events that we offer similar to those you have already purchased or for which you have already requested information, unless you have chosen not to receive such information;

0.12. in any other way we could describe when you provide the information;

0.13. for any other purpose with your consent.

6. Data retention

We will only retain your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen security or to improve the functionality of our Service, or when we are legally required to retain this data for longer periods of time.

7. Transfer of data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside of Malta and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malta and process it there.

Your consent to this Privacy Policy followed by the submission of such information represents your consent to such transfer.

ARP Group Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or country unless they are in put in place adequate controls, including the security of your data and other personal information.

8. Disclosure of data

We may disclose the personal information we collect or provide:

0.1. Information for law enforcement agencies.

In certain circumstances, we may be required to disclose your Personal Data if required by law or in response to valid requests from public authorities.

0.2. Business transaction.

If we or our subsidiaries are involved in a merger, acquisition or sale of assets, your Personal Data may be transferred.

0.3. Other cases. We may also disclose your information:

0.3.1. to our subsidiaries and affiliates;

0.3.2. to contractors, service providers and other third parties we use to support our business;

0.3.3. to fulfill the purpose for which you provided it;

0.3.4. for the purpose of including your company logo on our website;

0.3.5. for any other purpose disclosed by us when you provide the information;

0.3.6. with your consent in other cases;

0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property or safety of the Company, our customers or others.

9. Data security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

10. Your data protection rights under the general data protection regulation (GDPR)

If you are a resident of the European Union (EU) and the European Economic Area (EEA), you have certain data protection rights, covered by the GDPR.

We aim to take reasonable steps to enable you to correct, modify, delete or limit the use of your Personal Data.

If you would like to be informed about what Personal Data we hold about you and if you would like it removed from our systems, please email us at support@maltavoip.com.

In certain circumstances, you have the following data protection rights:

0.1. the right to access, update or delete the information we have about you;

0.2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

0.3. the right to object. You have the right to object to our processing of your Personal Data;

0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;

0.5. the right to data portability. You have the right to receive a copy of your Personal Data in a structured format, readable by an automatic device and in common use;

0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time when we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note that we may not be able to provide the Service without some necessary data.

11. Your data protection rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The scope of the law extends far beyond California to require a person or company in the United States (and imaginable in the world) who operates websites that collect personally identifiable information from California consumers to post a prominent privacy policy on their site. Web where you indicate exactly the information collected and those people with whom it is shared and to comply with this policy.

According to CalOPPA we accept the following:

0.1. users can visit our site anonymously;

0.2. our Privacy Policy link includes the word “Privacy” and can be easily found on the home page of our website;

0.3. users will be notified of any privacy policy changes on our Privacy Policy Page;

0.4. Users can change their personal information by emailing us at support@maltavoip.com.

Our “Do Not Track” signals policy:

We honor Do Not Track signals and do not track, set cookies or use advertisements when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to notify websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

12. Your data protection rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to know what data we collect about you, ask for your data to be deleted and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

0.1. What personal information we have about you. If you make this request, we will refund you:

0.0.1. The categories of personal information we have collected about you.

0.0.2. The categories of sources from which we collect your personal information.

0.0.3. The business or commercial purpose to collect or sell your personal information.

0.0.4. The categories of third parties we share personal information with.

0.0.5. The specific personal information we have collected about you.

0.0.6. A list of categories of personal information that we have sold, along with the category of any other company that we have sold it to. If we have not sold your personal information, we will notify you of this fact.

0.0.7. A list of categories of personal information that we have disclosed for commercial purposes, along with the category of any other companies we have shared it with.

Please note that you have the right to ask us to provide you with this information up to two times within a period of twelve consecutive months. When making this request, the information you provide may be limited to the personal information we have collected about you in the previous 12 months.

0.2. To delete your personal information. If you make this request, we will delete the personal information we hold about you at the date of your request from our records and direct any service provider to do the same. In some cases, deletion can be done by anonymizing the information. If you choose to delete your personal information, you may not be able to use some features that require your personal information to function.

0.3. To stop selling your personal information. We do not sell or rent your personal information to third parties for any purpose. We do not sell your personal information for consideration. However, in some circumstances, a transfer of personal information to a third party, or within our group of companies, for no monetary consideration may be considered a “sale” under California law. You are the sole owner of your Personal Data and you can request its disclosure or cancellation at any time.

If you submit a request to stop selling your personal information, we will stop making those transfers.

Please note that if you ask us to delete or stop selling your data, this may affect your experience with us and you may not be able to participate in certain subscription programs or services that require the use of your personal information to function. . But in no case will we discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please email your requests: support@maltavoip.com.

Your data protection rights, described above, are covered by the CCPA, short for California Consumer Privacy Act. To learn more, visit the official California Legislative Information website. The CCPA entered into force on 01/01/2020.

13. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or help us analyze how our Service is used.

These third parties have access to your Personal Data only to carry out these activities on our behalf and are obliged not to disclose or use it for any other purpose.

14. Analytics

We may use third party service providers to monitor and analyze the use of our service.

15. CI / CD tools

We may use third party service providers to automate the development process of our service.

16. Behavioral remarketing

We may use remarketing services to advertise on third party websites after you have visited our Service. We and our third party vendors use cookies to inform, optimize and serve ads based on your previous visits to our Service.

17. Payments

We may provide paid products and / or services within the Service. In this case, we use third party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. This information is provided directly to our third party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

18. Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly recommend that you review the Privacy Policy of each site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

19. Children’s privacy

Our Services are not intended for use by anyone under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from children under the age of 18. If you become aware that a minor has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from minors without verifying parental consent, we take steps to remove that information from our servers.

20. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We recommend that you periodically review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when posted on this page.

21. Contact us

If you have any questions about this Privacy Policy, please contact us by email: support@maltavoip.com.

Menu