General conditions of use of the service and Privacy
Access to the Site, the use of the services provided, the use of the data and information contained therein is subject to full compliance also with the conditions and terms indicated below, which are understood to be accepted without reservation with the vision and use. of the service.
The conditions govern the activation, operation and closure by Maltavoip.com on behalf of the customer / user, of the virtual switchboard service that is activated between our third-party suppliers:
ZNetworks, provider of the service hereinafter referred to as www.voicenow.it and the user hereinafter referred to as the “Final Customer”.
IP Telecom Bulgaria LTD provider of the service hereinafter referred to as www.zadarma.com and the user hereinafter referred to as the “Final Customer”.
The use of the Site and the services provided by it by any third party (operator, consumer, private user or institution) is subject to and tacitly conditional upon the prior acceptance of the Terms and Conditions of Use of the Service, set out here.
OPERATION OF THE SERVICE
The Virtual Switchboard Service works using VoIP technology (Voice over IP) and must be used with suitable equipment or software compatible with the “SIP” protocol and an Internet connection. In particular:
- the “VoiceNow” service DOES NOT PROVIDE VOIP GEOGRAPHIC NUMBERS, DOES NOT REPLACE THE TRADITIONAL TELEPHONE NETWORK IN ANY WAY AND DOES NOT ALLOW THE MAKING OF EMERGENCY PHONE CALLS. The Customer can receive and make calls via the traditional telephone network, only if a geographic VoIP number is associated whose owner is the Customer through a third party VoIP operator. The switchboard must be used in accordance with the telecommunications regulations in force. Any offense will be reported to the competent authorities and “VoiceNow” could disable the “Customer” account with consequent loss of credit.
- The “Zadarma” PBX switchboard service is granted for use only and exclusively in conjunction with the use of voip numbers recommended by Maltavoip.com. IT DOES NOT REPLACE THE TRADITIONAL TELEPHONE NETWORK IN ANY WAY AND DOES NOT ALLOW THE MAKING OF EMERGENCY PHONE CALLS. The Customer can receive and make calls via the traditional telephone network, only if a geographic VoIP number is associated whose owner is the Customer through a third party VoIP operator. The switchboard must be used in accordance with the telecommunications regulations in force. Any offense will be reported to the competent authorities and “Zadarma” could disable the “Customer” account with consequent loss of credit.
The “CUSTOMER” delegates to Maltavoip.com the correct management of the SIP accounts, the configuration of its virtual switchboard based on the service purchased and the information provided, it being understood that it will be solely responsible for any theft and / or cloning of the username and passwords that could generate fraud on telephone traffic. The customer undertakes, for the management of the services, based on the purchase, to make available a dedicated email box linked to the chosen service.
For the services indicated above, we reserve the right to change the characteristics and rates of the “Service” or some components of the same, informing the customer using the WEB channel or sending emails.
The “Customer” undertakes to agree in advance with Maltavoip.com any changes relating to its network that may have an impact – directly or indirectly – on the “Service”.
It is the responsibility of the “Customer” to notify Maltavoip.com of any changes in their identification data and in particular those necessary for billing.
FEES – BILLING – PAYMENTS
Invoices for the service will be issued exclusively in electronic format and delivered to the E-Mail address of the “Customer” who made the payment.
The payment of the invoices issued must be made for the full amount requested.
Any complaints relating to billing must in any case be communicated to maltavoip.com by email to the address “firstname.lastname@example.org”. Complaints relating to billing must be received within 15 days from the date of issue of the invoice.
DURATION – CANCELLATION
The account can be deleted voluntarily by the user by making a written request via email to email@example.com. In the event that a cancellation request is made, the residual credit will be lost and cannot be recovered in any way. With it, all data stored on that account will be lost and it will no longer be possible to recover them. If the user does not use the VoIP account for 180 days, it can be automatically canceled without prior notice and cannot be recovered in any way. With it, all residual credit will also be lost, which cannot be reused for any other account associated with the same person or third parties.
The contract between the “Customer” and Maltavoip.com is active until the “Customer” or “maltavoip.com” sends communication via Email. There are no penalties on the part of the “Customer”, who has the right to terminate the relationship at any time. Any remaining credit will not be refunded.
RESALE OF THE SERVICE
The resale of the service is authorized only in the event that there is a “Resale Agreement” between the parties and the “Customer” who in this case also assumes the role of “Partner”.
EXPRESS TERMINATION CLAUSE
Maltavoip.com may terminate this Agreement with immediate effect, in cases where: the “Customer” transfers the Agreement in whole or in part; the “Client” is subjected to executive proceedings, bankruptcy proceedings, receivership or other insolvency proceedings or becomes insolvent in any case; the “Customer” ceases his business and / or professional activity for any reason; the “Customer” uses equipment connected to the network without approval or authorization; the “Customer” has not paid the invoices and the “Customer” has made or allowed an improper use of the Services or otherwise contrary to the law.
LIMITATIONS OF LIABILITY
Maltavoip.com is not responsible if the account is used by unauthorized persons or by IP addresses not recognized by the “Customer”, it is not responsible in the event of identity theft or site access credentials, of its VoIP extensions , its own VoIP geographic numbers and any economic damage deriving from this.
Maltavoip.com will not be liable in any way towards the Customer, due to the unavailability of the Service, for damages such as, by way of example only, loss of opportunities and / or business, lost revenues, or other indirect damages deriving from failure operation of the Service.
Maltavoip.com will not be liable in any way for damages arising to the Customer or to third parties due to delays, suspension, interruption or malfunction of the Service that is attributable to the fact of the Customer or third parties or that is due to the malfunction, unsuitability or lack of homologation of the Terminal, or which in any case is due to unforeseeable circumstances or force majeure.
Maltavoip.com cannot be held responsible in any way for acts, omissions, behavior of organizations, companies, individuals, associations, institutions and other entities that through the Service, provide or use services or products.
Maltavoip.com will in no way be responsible for:
– direct and / or indirect damages, resulting to the Customer from the use of the Service;
– claims against the Customer by third parties, damages or losses caused by improper use of the Service, incorrect or, in any case, not in accordance with the instructions given by “Maltavoip.com”, by the Customer
Should any of the above points occur, any credit consumed cannot be refunded under any circumstances, nor “Maltavoip.com” will be required to compensate the “Customer”.
The Customer acknowledges and accepts the existence of the Log files (hereinafter “Log”), relating to the use of the service, generated and stored by third-party suppliers and “Maltavoip.com”. The content of the Log has the character of absolute confidentiality and can only be exhibited at the request of the competent Authorities. The format of the Logs will comply with the laws in force in Europe.
IMPROPER USE OF THE SERVICE
The “Customer” will not use, and will take every precaution so that third parties do not use the Service to make communications that cause damage or disturbance to telecommunications operators or users or that violate the laws and regulations in force or are contrary to public order. Therefore, by way of example, it will not make, nor will it allow others to make, the sending of unsolicited telephone calls that cause complaints from the users who receive them.
The “Customer” undertakes not to use the service to carry out illegal actions.
The “Customer” is responsible for the use of non-approved / authorized equipment as well as for any improper use of the Service and, in this case, “Maltavoip.com” may suspend the Service at any time and without notice if said use causes damage or disturbance to third parties or violates laws or regulations, without prejudice, in any case, to any further legal remedies.
“Maltavoip.com” and the “Customer” undertake, for the information that will be defined from time to time as “confidential” to use it exclusively to allow the exact fulfillment of this Agreement, disclose it to third parties only following prior written consent on the other hand, to ensure that third parties to whom it should be disclosed sign a specific confidentiality agreement in the terms of this article.
“Maltavoip.com” is not a provider of geographic numbers but manages them indirectly with the consent of the “Customer”. “Maltavoip.com” does not have the responsibility of the call log, the responsibility of the call logs remain in the possession of the telecommunication providers that provide the geographic number to the “Customer”.
APPLICABLE LAW AND JURISDICTION
This Agreement is governed by, and must be interpreted, in accordance with Maltese law. “Maltavoip.com” and the “Customer” agree, by mutual agreement, to devolve any dispute in the jurisdiction to the jurisdiction of the Court of Malta.
Information on the processing of personal data pursuant to the DATA PROTECTION ACT
We inform you that:
1 – The personal data collected will be processed, pursuant to the aforementioned DATA PROTECTION ACT by automated archiving in our IT systems, for purposes related to the activities of the website www.maltavoip.com and the Services offered as well as for commercial purposes, promotional, and marketing and related to the services offered. Furthermore, the data will be collected and processed:
1.1 – to provide assistance in the use of the Services and, in general, for the management of the Services of the website www.voicenow.it;
1.2 – to send communications relating to the methods of use of the Services to which you have registered;
1.3 – to send commercial communications relating to new commercial initiatives relating to the Maltavoip.com service
1.4 – to process statistical and market studies and research only after data analysis on an aggregate and never individual basis;
1.5 – to carry out interactive commercial communications.
2 – The subsequent revocation of the consent to the processing referred to in the previous paragraph (1) will result in the cancellation of the request for registration to the services or the cancellation of the registration to the Services of the site www.maltavoip.com
3 – The provision of personal data is mandatory in order to use the various services provided by the website www.www.voicenow.it
Registration is subject to obtaining the data and accepting the “Terms and conditions”. We reserve the right to unsubscribe and stop providing the Services in the event that the data obtained prove to be untrue.
4 – The personal data that will be provided will be communicated exclusively to:
4.1 – associated or controlled companies belonging to our group;
4.2 – public or private entities for the fulfillment of obligations under the law.
5 – The legislation assigns some rights in relation to the processing of your personal data including:
5.1 – the right to obtain confirmation of the existence of personal data concerning you;
5.2 – the right to obtain the updating, rectification or integration of data as well as their cancellation, transformation into anonymous form or their block if processed in violation of the law;
5.3 – the right to oppose the processing, even if it complies with the aforementioned purposes, only for legitimate reasons;
5.4 – the right to object to the processing of data for the purpose of sending advertising material or for carrying out market research or commercial communications.
6 – The data controller Consorzio Euromed International Trade Malta. For any communication you can write to: “firstname.lastname@example.org”
Fundamental Clause. The use of the PBX switchboard service implies the unconditional acceptance of ALL these conditions of service, none excluded, in addition to the authorization to process data according to current legislation.